Return & Refund Policy

At Wisehomes, we strive to provide high-quality products and seamless customer service. Your satisfaction is important to us, and we follow the return and refund policies as per the platform’s guidelines.

Cancellation Policy

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed. If canceled within the 24-hour window, refunds will be initiated as per the platform’s refund processing timeline.

Returns and Refunds

We adhere to the platform’s return policies. Typically, customers have a return window of 7 days from the delivery date, subject to product eligibility. Items must be returned in their original packaging, unused, and with all tags intact. Used, worn, or damaged products due to normal use or misuse are not eligible for returns.

To initiate a return, follow the return process on the platform. Returns are subject to approval, and refunds will be processed only after successful quality checks. Refunds are credited to the original payment method as per the platform’s refund timeline.

Product Concerns

We take product quality seriously. If you receive a defective or incorrect product, raise a return request through the platform within the specified return period. Follow platform-specific guidelines for raising disputes and providing proof of damage or incorrect product delivery.

Damaged Items

If you receive a damaged product, report it within 48 hours of delivery by following the platform’s complaint process. Provide clear photos of the damaged item for resolution. Replacements or refunds will be at the discretion of the platform, and items damaged due to normal wear and tear or misuse will not be eligible for refunds.

Shipping and Delivery

We rely on the platform’s logistics partners for shipping and delivery. Any delays, lost, or stolen packages must be reported directly to the platform’s customer support. We are not responsible for shipping issues beyond our control.

For further assistance, please reach out through the respective platform’s customer service channels.